Extract of the Terms and conditions:
10. Right of withdrawal
The Customer is entitled to withdraw from the contract of purchase for any reason, without explanation and without penalty. The withdrawal must be made by sending within 14 days, a mail or letter with acknowledgment of receipt to the following address: email@example.com or by mail to Kuhhandel/Sascha Grams, Lante 64a, 42281 Wuppertal - Germany. The Customer cannot exercise this right to return customs products or clearly personalized or those products that, because of their nature, cannot be returned or are liable to deteriorate or expire rapidly. Within the term of 30 days products shall be returned to the sender-manufacture intact and in their original packaging and manuals, without any lack. Return shipping costs will be paid by the Customer. Upon receipt of the request Kuhhandel will refund the full products-amount paid by the Customer within (30) thirty days after receipt of the returned goods. Customer has to promptly provide the bank account on which obtain the refund transfer (bank account, IBAN, paypal-adress).
The withdrawal right is however subject to the following conditions:
- The right applies to product purchased in its entirety; It is not possible to exercise withdrawal only on part of the purchased product.
- It is not possible to return customized or tailored products
- The purchased goods must be intact and returned in the original package, complete in all its parts (including packaging and any documentation and any ancillary equipment).
- Shipping, until the certificate of receipt in our warehouse is issued, is under the full responsibility of the Customer.
- In case of damage of the goods during transport, Kuhhandel will notify the Customer of the occurrence (within 10 working days from receipt of the goods in their warehouses), to let him make a timely complaint to the courier chosen by him and obtain a refund of the value of the property (if insured); in this case, the product will be made available to the Customer for its restitution, simultaneously eliminating the request for withdrawal.
- Kuhhandel shall not be liable in any way for damages or theft/loss of goods returned by uninsured shipments.
- Upon his arrival in the warehouse, the product will be examined to assess any damages or tampering not caused by transport; If the packaging and/or original packaging are damaged, Kuhhandel will withhold from refund due to a percentage of the value of the asset, however not exceeding 10% of the same, as a contribution to the costs of recovery.
The right of withdrawal expires, for lack of an essential condition of good health (and/or its contents), in cases where Kuhhandel ensure:
- The non-diligent use of the good that he has compromised the integrity or the use of various consumables.
- The lack of external packaging and/or original internal packaging.
- The damage to the product for causes not concerning transportation.
In the case of forfeiture of the right to return, the goods will remain at Kuhhandel available for withdrawal.
You can send your withdrawal to:
Kuhhandel - Sascha Grams
Lante 64 A
42281 Wuppertal - Germany
Fon: + 4920287091422
contactform on our website